Guides

Billing & account

Plans, payments, cancellation, and your account.

Upgrade to a paid plan

1Open dashcheck.app/pricing and tap "Choose" on your plan (or the upgrade button in Settings).
2Complete checkout — payment is handled by Stripe; Dash never sees your card number.
3You land back in Settings with "Upgrade complete" and your plan active.

The founding-rate discount is applied automatically at checkout while the founding cohort is open.
In the iPhone app, purchases aren't available — manage your plan on the web at dashcheck.app.

1Dash Teams is one shared account — like a family streaming login. On dashcheck.app/pricing pick "Me and my team", choose your size (up to 5, 10, or 20 devices signed in at once), and complete checkout. Already on Dash Check or Dash Prep? Use "Switch to Dash Teams" instead — your existing plan converts, prorated, no second subscription, and all your records stay right where they are.
2In Settings, open the Team members section and type each person's name. Names are how tray moves and notes get attributed — no separate accounts, no invites.
3Share the account's email and password with your team. Each rep signs in on their phone or iPad and picks their own name the first time — that device then records everything they do under their name.

The size you pick is a device cap, not a person cap — a rep's phone counts as one device, their iPad as another. Outgrow it? Settings → Billing → Change team size, prorated.
More than 20 devices? There's no bigger plan to pick — email support@dashcheck.app and we'll size it with you.
Settings → Active devices lists every signed-in device with the name it picked — so when you need to sign one out, you know whose it is.
When a rep leaves: change the account password (send yourself the reset link — see "Sign in, or reset a forgotten password"), then tap "Sign out all other devices". Every device is signed out at once; hand the new password to the people staying.
Everything the team logs — trays, hospitals, surgeons, cases, notes — lives in the one shared workspace, and every entry shows who did it.
Your one plan covers everyone: if your payment ever fails, the whole team keeps full access for 7 days while your card is retried — fix it in Settings and nothing is interrupted.

1Go to Settings — the Billing section is on the Account tab.
2Tap "Manage subscription" to open the secure billing portal.
3There you can update your card, download invoices, or cancel. Cancellation takes effect at the end of your current billing period — you keep access until then. After that, your data stays in your account (nothing is deleted), but you'll need an active plan again to open the workspace — resubscribe any time to pick up right where you left off.

The 30-day guarantee: within 30 days of your first charge (any plan), tap "Cancel and get your money back" right on the Billing card — the refund is full and automatic, and your subscription ends immediately. Email support@dashcheck.app works too. Details in the Terms of Service.

1Go to Settings (Account tab) and tap "Delete account".
2Type DELETE to confirm, then tap "Delete account". You're signed out.
3Change your mind? Sign back in within 30 days and tap "Restore my account" — everything comes back exactly as it was.

After 30 days your data is permanently removed. Deleting also cancels any active subscription at the end of the current billing period.

Still stuck? Email support@dashcheck.app — a real person replies within 12 hours, on every plan.